ZEN refers to the Zoozle Entrepreneur Network, which is a community of people who want to become micro distributors to earn extra income. ZEN members get a white labelled platform, such as Rahul.zoozle.in, with thousands of products from sellers across India listed on their platform. Members can promote these products to their network and earn a commission every time someone places an order through their platform.

An individual is eligible to become a ZEN If they qualify the below criteria. 

1. Should be an Indian Citizen 
2. Should be 18+ years of age
3. Should have  Pan card
4. Should have Aadhaar card 
5. Should have bank account 
6. Overall family income should be up to 50K and above 
7.  500+ offline and online social network 

To become a ZEN, you need to download the Zoozle Entrepreneur (ZEN) application from either the Play Store or App Store. Once downloaded, follow these steps to register:

1. Enter your mobile number and verify with OTP
2. Choose your store name and subdomain name (note that these cannot be modified once registered unless you opt to upgrade to "ZEN PRO")
3. Your online store will be created and you will be all set to start selling
4. Complete your KYC by going to the "Coaching" section on the ZEN application
5. After completing these steps, you will have successfully become a ZEN and can start selling products from your store.

Currently, we do not have an option where you can use your own domain name for your ZEN online store. However, this is in the pipeline and will be implemented in the future. We will notify you once we have this option available. For now, you can use the zoozle.in domain name for your ZEN online store.

You are not able to view the Coaching videos on ZEN because you have not completed your KYC. To view the Coaching videos, it is mandatory to complete your KYC. Once you complete your KYC, you will be able to access the Coaching section on the ZEN app and watch the videos.

To complete your KYC on ZEN, please follow the below steps:

1. Go to the ZEN application.
2. Go to “Coaching”
3. Watch the first video
4. Click on the "Complete KYC" option.
5. Enter your Aadhaar number and verify it through OTP.
6. Enter your PAN details and upload an image.
7. Enter your bank account details and upload a cancelled cheque

It is important to have your correct bank account link to your Zen account. Therefore we ask for a cancel cheque to ensure accuracy

Yes, you can be a seller and a ZEN at the same time. However, you will need to have two different phone numbers for each account. You can use one phone number for your seller account and another phone number for your ZEN account.

To upgrade to ZEN Pro, please follow these steps:

1. Open the ZEN application
2. Click on your profile
3. Click on "Manage Subscription"
4. Choose the "ZEN Pro" upgrade option
5. Select your preferred subdomain name (Note: this cannot be changed in the future, so make sure to enter the correct subdomain name)
6. Proceed with the payment process.

Registering as a ZEN pro offers several benefits such as higher commission on each sale compared to ZEN basic, the option to choose a subdomain name of your choice, and eligibility for selection to upgrade to "ZEN PLUS".

All UPI payment options are available for ZEN subscription.

To share your ZEN store to your network, follow the below steps:

1. Open the ZEN application.
2. Click on "My Store".
3. On the top right corner, you will see a share button.
4. Click on the share button to share your ZEN store with your network.

Yes, customers can purchase from Zoozle.in instead of your store. However, it is recommended that you ensure your customers buy from your specific URL to maintain your network. Although we cannot prevent buyers from purchasing from other ZEN's stores or our website directly. Similarly, if another ZEN's customer buys from your store, we do not have control over it.

There are two ways to find out if a new product is added to ZEN. Firstly, you can check your ZEN store to see if there are new categories or products added. Secondly, you may also receive notifications from time to time that new products have been added.

The commission percentage varies depending on the product. To view your earnings for each product, please follow these steps:

1. Open your ZEN application and go to "My Store"
2. Select any product from your store
3. You will see your commission percentage displayed for that specific product.

To add a coupon to your product on ZEN application, please follow these steps:

1. Open the ZEN application
2. Click on "My Store"
3. Select the category of the product you want to add a coupon for (e.g. Agarbatti)
4. Click on the particular product you want to add a coupon for
5. Click on "Create Coupon"
6. Enter the name of the coupon
7. Set the discount on commission
8. Click on "Create and Share with Coupon" to save and share the coupon with your customers.

The discount coupons on ZEN application work by deducting the percentage discount from the commission you earn on the sale of a particular product. It is not mandatory to apply coupons to all products you wish to sell, as it is solely your decision to offer a discount to your buyers or not.

For example, if the selling price of the product is Rs. 1000 and your earnings from this product are Rs. 100, and you create a coupon for a 50% discount which is equal to Rs. 50, the buyer will receive a discount of Rs. 50 on the selling price of the product. The amount paid by the buyer after discount is Rs. 950, and your earnings after the sale of the product will be Rs. 50 instead of Rs. 100.

Successful orders refer to any order where the product is successfully delivered to the buyer and there is no request for refund, replacement or return. Refund, replacement or return can be claimed only within 7 days from the date of delivery. Hence, a waiting period of 7 days is required before an order is considered successful.

For example, if the selling price of the product is Rs. 1000 and your earnings from this product are Rs. 100, and you create a coupon for a 50% discount which is equal to Rs. 50, the buyer will receive a discount of Rs. 50 on the selling price of the product. The amount paid by the buyer after discount is Rs. 950, and your earnings after the sale of the product will be Rs. 50 instead of Rs. 100.

To track your customer orders on ZEN application, you need to follow these steps:

1. Go to the ZEN application.
2. Click on "View Details" on the dashboard.
3. Click on "Orders."
4. Click on "Track Order."

This will allow you to track the status and location of your customer orders in real-time.

No, ZEN does not take care of the logistics. The seller is responsible for managing the logistics of their products, including shipping and delivery to the buyer.

Yes, the buyer will receive a proper invoice for all orders placed on ZEN application. The invoice will provide details about the product, price, taxes (if applicable), and the total amount paid by the buyer.

The settlement for ZEN is done on the 15th of every month for all successful orders made in the previous month (1st to 30th). This means that you will receive your payment on the 15th of the current month for all the successful orders you made in the previous month.

For example, all the successful orders done from 1st to 31st March settlement will be done on 15th April.

Yes, for any query, you can reach out to us at [email protected]

No, you do not need a GST number to become a ZEN, until you cross a certain earning threshold. It is advised to check with your CA if needed. However, in the future, if your earnings cross a certain threshold, you may have to apply for GST.

The return policy for products on Zoozle is that products can only be returned if the customer receives a wrong or damaged product. The customer must provide an unboxing video as proof of the wrong or damaged product for the return to be accepted within 7 days from the date of delivery of the product. If a wrong or damaged product is received, the seller will attempt to replace it within a set timeframe. If the seller cannot replace the product, a refund will be issued to the customer.

Hi, if you are unable to login to the ZEN application, please share the following details with us for better understanding:

1. Mobile Phone Brand ,Model and version
2. It will be helpful if you can share a screen recording of the issue. Our team will try to connect with you over call if needed.

Currently, we do not provide phone support. However, our team is always here to assist you through our chat support. Please feel free to send us a message and we'll be more than happy to help you with any questions or concerns you may have. If you have any urgent issues, you can also share your contact details and our team will reach out to you.

The commission varies from product to product on ZEN platform. To see your earning for each product, you can follow the given steps:

1. Go to “My Store” on your ZEN Application
2. Click on any product and you will see your commission